Help and Terms


Hours of Business:
Lunch period opening times are from, 12 noon to 2:30pm, last order 2:15pm for delivery and 2pm for restaurant diners.
Dinner period opening times are from, 5:30pm to 11:30pm, last order 11:15pm for delivery and 11:00pm for restaurant diners.

Restaurant Dining Policy:
Minimum order per person GBP 9.95
Compulsory 12.5% Service Charge for tables of 5 or more persons
Service may be added for any number of diners where its deemed necessary
Prices are subject to change without notice
Management reserves the right of admission and service.

Delivery Radius:
We do not deliver to distances over 3 miles from Spice Merchants Restaurant, further more, we do not deliver south of the river Thames.

Refunds:
We do not usually process any refunds once the food has been delivered, unless we have missed the delivery time frame unreasonably or if the items delivered were not correct. If you have a complaint, you are advised to call us as soon as possible. We value all our customers very highly and endeavour to solve any problems customers may have.


Minimum Order: Minimum Delivery order is GBP 13.00 and we do not deliver orders that are under that value.

Order Cancellation:
We start preparing orders instantly and it depends how much of it has been prepared. Call the restaurant directly on 020 7987 8779 without delay, to be advised on whether the order can be cancelled.


Allergies:
People with dairy/nut allergies or any other food allergies are advised to enquire, so it can be determined that a dish is safe for their consumption even though there is a brief description of the dish in the menu, it does not contain the full ingredients.


Delivery ETA:
Your order will be delivered with-in approximately 50 minutes, larger orders may take longer in such cases a time will be specified by us, at the time of order.

Cash Payments:
Drivers carry limited amount of change, we advise our customers to try and have the correct amount or the nearest amount to the total, ready for the delivery person.

Currency:
All prices are stated in GBP (Great Britain Pound) Sterling which is the acceptable means of payment and all payment cards will be charged in the stated currency.

Payment Method:
We accept, Cash on delivery and all major credit or debit cards including American Express, We do not accept Diners Club and cheques.

Price Changes:
Prices are correct at time of press, but are subject to change at anytime without notice.

Taxes:
All prices are inclusive of Value Added Tax to conform with the laws of the United Kingdom.

Service:
We reserve the right to refuse service and admission without giving a reason.

Privacy Policy:
Our site uses high level data encryption (SSL Certified) to ensure that your personal information is kept private and secure. We do not under any circumstances, pass on information to third parties unless we are required to do so by law.